Privacy Policy

This policy explains how Yooltech ("we", "us") collects, uses and protects personal data in the AutoV website, the AutoV web portal and the AutoV mobile apps (together, the "Service").

1. Who controls the data

For business account data, Yooltech controls the data. A business that uses AutoV controls the data about its own customers, and we process that data for the business to provide the Service.

2. Data we collect

Account data: company name, contact person, email address, phone number, user names and login details of staff users.
Customer data: customer name, phone number, email address, profile picture if added, and a PIN, which we store hashed.
Transaction data: sender and receiver phone numbers, amount, payment method, bundle, network, date and time, delivery status and the network's reply.
Payment messages: on phones that a business connects, the app uploads the full text of payment confirmation SMS messages, the sender number, the time, and the SIM that received it. AutoV needs these messages to find the paid amount and the receiver.
Phone and SIM data: device name and identifier, battery level, last sync time, the SIM slot for each network, and the USSD PINs that a business enters so that the app can send bundles.
Notification data: push notification tokens for the apps.
Usage and security data: IP address, activity logs and error logs.

3. How we use data

to read payments and send the matching data bundles;
to operate accounts, staff access and the dashboard;
to send invoices and collect subscription fees;
to send service and customer notifications;
to give support, find errors and prevent fraud or abuse;
to obey the law.

We do not sell personal data. We do not use personal data for advertising.

4. Who we share data with

Mobile network operators and mobile money providers, when a bundle is sent or a payment is processed.
Service providers that help us run the Service, such as hosting and Google Firebase Cloud Messaging for push notifications. They may use the data only to provide their service to us.
Authorities, when the law requires it.
A buyer or successor, if Yooltech or AutoV is sold or merged. This policy will continue to protect the data.

5. Security

Data travels over encrypted connections (HTTPS). Each business can see only its own data, and staff access is limited by role. No system is fully secure. Tell us at once if you think your account is at risk.

6. How long we keep data

We keep data while the account is active. When an account is deleted, we delete its data within 30 days, except invoices and payment records, which we keep for up to 5 years for tax and accounting. See Delete your account.

7. Your rights

You can ask to see, correct, export or delete your personal data. Email info@yooltech.com. If you are a customer of a business that uses AutoV, you can also ask that business.

8. Children

The Service is not for people under 18. We do not knowingly collect data from children.

9. Changes to this policy

We can change this policy. We will show the new effective date on this page and tell business accounts about important changes.

10. Contact

Yooltech · info@yooltech.com · +252 61 242 4244