Delete your account

You can ask us to delete your AutoV account and the data that belongs to it at any time. This page applies to the AutoV web portal and the AutoV mobile apps by Yooltech.

How to ask

1. Send an email to info@yooltech.com from the email address of your account.
2. Use the subject "Delete my AutoV account".
3. Write your company name, or your name if you are a customer, and the phone number of the account.

You can also call us on +252 61 242 4244. We will confirm the request by email or phone before we delete anything. We complete the deletion within 30 days of confirmation.

Data we delete

• the account, its staff users and their login details;
• connected phones, SIM settings and USSD PINs;
• bundles, prices and payment numbers;
• customers, customer activity and notifications;
• uploaded payment messages and push notification tokens.

Data we keep

We keep invoices and payment records for up to 5 years, because tax and accounting law requires it. After that period, we delete them.

Customers of an AutoV business

If you buy bundles from a business that uses AutoV, you can ask that business or email us with the same steps. We will delete your customer account and personal data. The business keeps its transaction records under its own obligations.